Day: 7 September 2026

Kering has appointed Charlotte Fournet and Krizia Cucurachi as CEOs of Pomellato and DoDo, effective 15 September 2026. Both executives will operate from Milan, focusing on growth in the contemporary fine jewellery sector. Fournet, with a robust background at Gucci and Bottega Veneta, is set to enhance Pomellato’s brand stature and distribution channels. Meanwhile, Cucurachi’s extensive experience in brand building positions her well to lead DoDo into its next growth phase. Kering’s leadership emphasizes the importance of jewellery as a crucial growth area for the company.

The London Assay Office has unveiled a sponsorship deal with the Institute of Professional Goldsmiths (IPG), marking a significant investment in the preservation of British craftsmanship. This partnership aims to enhance skills development and bolster the mentorship programme for Associate Fellows, ensuring the future of traditional jewellery-making remains secure. Director Will Evans emphasized the importance of supporting master craftspeople, reinforcing a shared commitment to excellence in artisan skills. As the IPG continues to champion heritage craftsmanship, this collaboration promises to nurture the next generation of skilled artisans.

Prestons Jewellers is significantly expanding its showroom network, enhancing its luxury retail experience with new dedicated spaces for iconic brands like Rolex and Tudor. The recently doubled showroom in Guildford will include a two-level Rolex area and a Certified Pre-Owned section, set to debut on August 5. In Leeds, plans are underway to triple the size of the existing Rolex boutique to accommodate growing demand. Operations Director Lauren Cook emphasized the importance of a tailored customer experience, blending hospitality with luxury retail, while prioritizing organic growth and strong client relationships. As Prestons embraces its ambitious expansion, the family-run jeweller is committed to delivering individualised service that elevates the luxury shopping experience.

Orloff Jewelers is set to expand its flagship store in Fresno, enhancing its luxury offerings with a dedicated watch boutique featuring esteemed Swiss brands such as Omega. The 71-year-old family-run business will increase its footprint by up to 2,000 square feet, integrating lounge areas and coffee service, creating an inviting space for residents. With an investment exceeding $1 million, the redesigned store aims to become a social destination for customers. Owner James Orloff envisions a future where the store is not only about retail but also about creating memorable experiences for visitors.

Luxury retailers are increasingly recognising the vital role personal advisers play in fostering brand loyalty among Very Important Clients (VICs). Research reveals that 68% of VICs would follow their advisers to new positions, emphasising the depth of these relationships. As brands recruit advisers with established client books, effective customer relationship management (CRM) systems are crucial for ensuring seamless service continuity. New metrics, such as “Adviser Dependency,” could provide valuable insights into client loyalty, revealing how effectively brands retain clients following a change in staff. In a competitive market, understanding and nurturing these personal connections may prove essential for maintaining customer allegiance and driving revenue growth.