Story Highlight
– Scott Erickson joins Talking Shop as guest.
– HappyOrNot provides real-time customer feedback solutions.
– Insights from Q2 2026 Retail CX Pulse report discussed.
– Challenging traditional customer satisfaction measurement methods.
– Focus on improving retail customer experience.
Full Story
In the latest edition of Talking Shop, Scott Erickson, Vice President of Sales for US and Global Channels at HappyOrNot, shares his insights on customer experience measurement. HappyOrNot specializes in obtaining immediate micro-feedback from customers within various retail settings worldwide. Referring to findings from their second quarter 2026 Retail CX Pulse report, Erickson advocates for a re-evaluation of conventional methods used to assess customer satisfaction.
