Day: 12 October 2026

In a thought-provoking discussion on the latest episode of Talking Shop, Scott Erickson, Vice President of Sales at HappyOrNot, shares pivotal insights from the Q2 2026 Retail CX Pulse report. The episode challenges traditional methods of customer satisfaction measurement, advocating for a shift towards real-time micro-feedback to enhance the retail customer experience. As businesses navigate a rapidly evolving landscape, Erickson underscores the critical need for innovative strategies to decode consumer sentiments globally.

British jeweller Pragnell has unveiled an exclusive collection of six extravagant pieces featuring stunning fancy vivid yellow diamonds, all sourced from Africa and crafted in their English workshops. Ranging from 2.01 to an impressive 25.19 carats, these jewels highlight the brand’s dedication to ethical sourcing and superior craftsmanship. The crown jewel, a GIA-certified cushion-cut diamond, encapsulates Pragnell’s commitment to both artistry and provenance, as family members personally selected the raw stones, ensuring a responsible approach in the luxury market.

Ramsdens Holdings is forecasting a significant 20% increase in gross profit from its jewellery retail division for the financial year ending September 30, 2026. The surge is driven by robust sales of both new and pre-owned jewellery, alongside a notable uptick in premium watch sales. This optimistic outlook comes despite ongoing pressures from higher gold prices, as detailed in the company’s pre-close trading update.

Chanel’s strategic investment in Swiss watchmaker Ebel marks a bold attempt to restore the iconic brand’s former glory. With a history of unsuccessful revitalization efforts by various owners, including LVMH and Movado Group, Chanel’s approach emphasizes collaboration while preserving Ebel’s rich heritage. Frédéric Grangié, president of Chanel’s watch division, expressed confidence in Ebel’s growth potential, suggesting that this partnership could redefine how historic luxury brands are revived. As Chanel nurtures independent watchmaking without interference, the industry watches closely to see if Ebel can emerge from the shadows of its past challenges.

Texas is experiencing a luxury watch renaissance, fueled by a robust economy and a wave of corporate relocations. Major retailers are expanding showrooms across the state, with Zadok Jewelers marking its 50th anniversary by investing significantly in watch servicing and training. As younger consumers increasingly embrace luxury timepieces, experts highlight a shift in buying habits, with an emphasis on personal connections and customer service. The state’s unique economic landscape positions Texas as a burgeoning hub for luxury watch enthusiasts.

TH March has launched a new television campaign emphasizing the importance of specialist jewellery and watch insurance under the slogan “protect what chance can’t.” Targeting owners of valuable items like engagement rings and luxury timepieces, the campaign seeks to foster proactive discussions about insurance with retailers. Set to air on ITVX and through strategic placements on Sky AdSmart, the advertisement blends cinematic storytelling with a poignant reminder of life’s unpredictability, urging viewers not to leave the protection of their treasured possessions to luck. Managing Director Simon Dawe reinforces the campaign’s message, highlighting the significant worth and sentimental value of items that deserve intentional protection.