In a recent episode of Talking Shop, Scott Erickson from HappyOrNot sheds light on innovative strategies for gauging customer satisfaction. As detailed in the Q2 2026 Retail CX Pulse report, traditional feedback methods are increasingly being challenged in favor of real-time, micro-feedback approaches that offer instant insights into consumer experiences. This shift aims to elevate the retail landscape by ensuring a more responsive and personalized customer engagement.
Day: 7 October 2026
Challenging traditional measures of customer satisfaction in retail
Scott Erickson, Vice President of Sales at HappyOrNot, sheds light on the future of retail customer experience in a recent discussion that challenges traditional satisfaction measurement methods. Highlighting insights from the Q2 2026 Retail CX Pulse report, Erickson emphasizes the necessity for businesses to adapt to changing consumer expectations through real-time feedback. This conversation advocates for a transformative approach to enhancing retail environments, urging companies to embrace innovative strategies for improved customer engagement.
Accutron launches new movements in bold Autumn/Winter collection
Accutron has unveiled its Autumn/Winter 2026 collection, showcasing cutting-edge movement technologies, including a master complication and a 262 kHz resonator. The collection features the Accutron Horizon, which starts at $2,190 and integrates advanced functions such as a chronograph and perpetual calendar. With an emphasis on innovation and design, Accutron aims to enhance consumer experience across a diverse price range, while maintaining accuracy that surpasses conventional quartz movements. This latest launch signifies a blend of heritage and modernity, reaffirming Accutron’s legacy in horology.
Luxury meets culture at Miami’s new car and watch festival
In a bold fusion of luxury and culture, Miami will host the inaugural Time To Drive festival from November 6-8, 2026. Spearheaded by Lex Borrero and Perri Dash, the event aims to bring together over 4,000 daily guests to explore the synergies between automotive and horological craftsmanship. Major brands, including Chopard and Porsche, will showcase their innovations across seven themed zones designed to inspire and engage attendees. Borrero emphasizes that the festival will redefine luxury by fostering community and storytelling, challenging traditional norms within both industries. Tickets are set to start at $75, promising immersive experiences for enthusiasts and collectors alike.